Terms of Service

1. Acceptance

These Terms of Service ("Terms") govern your access to and use of the Cirrova platform, including our website (cirrova.io) and application (app.cirrova.io). By creating an account or using the service, you agree to these Terms on behalf of yourself and the organisation you represent.

If you do not agree to these Terms, do not use the service.

2. Individual contracts

These Terms apply to all users who do not have a separate written agreement in place. Where a separate agreement exists, its terms govern your use of the service. Any matters not addressed by that agreement continue to be governed by these Terms.

3. Eligibility

Cirrova is a business-to-business (B2B) service. By accepting these Terms, you confirm that:

• You are acting on behalf of a legal entity (a company, partnership, or other organisation), not as a consumer;
• You have the authority to bind that entity to these Terms; and
• Your organisation has at least one active Microsoft Azure subscription.

4. Your account

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@cirrova.io if you suspect unauthorised access.

We strongly encourage the use of multi-factor authentication (MFA) and single sign-on (SSO) where available to protect your account. You must not share access credentials or create accounts on behalf of a third party without their knowledge.

5. Free trial

We offer a free 14-day trial so you can evaluate Cirrova before committing to a subscription. During the trial:

• No payment details are required and no charges are made.
• There are no restrictions on how you use the platform — all features included in the Control licence are accessible.
• The trial does not automatically convert to a paid subscription. At the end of the trial period, access will cease unless you choose to subscribe.

6. Subscriptions & billing

Cirrova is available on monthly and annual subscription plans. All subscriptions renew automatically at the end of each billing period unless cancelled beforehand (see section 7).

Fees are charged in advance at the start of each billing period. By subscribing, you authorise us (or our payment processor) to charge your nominated payment method on a recurring basis.

We reserve the right to change our pricing with reasonable notice. If we increase the price of your current plan, we will notify you at least 30 days before the change takes effect. Your continued use of the service after that date constitutes acceptance of the new price.

7. Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals but does not entitle you to a refund for the current billing period.

Monthly plans

After cancellation, your account remains fully active until the end of the current monthly billing period. You then receive 30 days of read-only access, after which the account is closed and your data is deleted in accordance with our Privacy Policy.

Annual plans

After cancellation, your account remains fully active until the end of the current annual billing period. No pro-rata refund is issued for the remaining portion of the year. The same 30-day read-only access period applies at the end of the annual term before the account is closed.

During the read-only access period you can export your data, but you cannot make configuration changes or connect new Azure subscriptions. Insights and anomaly detection are not available, and no new usage data is imported from Azure.

8. Acceptable use

You agree not to:

• Use the service for any unlawful purpose or in violation of any applicable law or regulation;
• Attempt to gain unauthorised access to any part of the service or its underlying infrastructure;
• Reverse engineer, decompile, or attempt to extract the source code of the platform;
• Resell or sublicense access to the service without our prior written consent;
• Use the service in a way that could damage, disable, or impair its performance for other users.

We reserve the right to suspend or terminate access without notice if we believe these rules are being violated.

9. Intellectual property

All software, design, and content that makes up the Cirrova platform is owned by or licensed to Cirrova. These Terms do not transfer any intellectual property rights to you.

You retain full ownership of all data you bring to the platform — including your Azure cost data and any configuration you create. You grant us a limited licence to process that data solely to provide the service to you.

10. Your data

How we handle your personal and organisational data is described in our Privacy Policy, which forms part of these Terms. In summary:

• Your data is stored in Australia by default.
• We do not sell or share your data with third parties for commercial purposes.
• Your data is not used to train AI models.

You are responsible for ensuring that your use of the service — including connecting Azure subscriptions — complies with your own obligations to your organisation and any third parties.

11. Availability

We will make commercially reasonable efforts to keep the platform available and performant. However, we do not guarantee any specific uptime level under these Terms. Planned and unplanned maintenance may occasionally affect availability.

Uptime commitments and service level agreements are available as part of Enterprise and Partner agreements.

12. Liability

To the maximum extent permitted by law, we exclude liability for any indirect, incidental, special, or consequential loss — including loss of profits, loss of data, or business interruption — arising from your use of the service, even if we have been advised of the possibility of such loss.

Nothing in these Terms limits liability that cannot be excluded by law, including under the Australian Consumer Law where it applies.

13. Termination

We may suspend or terminate your access to the service immediately if:

• You materially breach these Terms and fail to remedy the breach within 14 days of notice;
• You engage in conduct that we reasonably believe poses a security risk or legal liability; or
• You fail to pay amounts owing and do not remedy this within 14 days of a payment reminder.

If we terminate your account other than for cause, we will refund any prepaid fees covering the remaining period on a pro-rata basis.

14. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or via an in-app notice at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated Terms.

If you do not accept the updated Terms, you may cancel your subscription before the changes take effect.

15. Governing law

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland for the resolution of any dispute arising under these Terms.

16. Contact

If you have any questions about these Terms, contact us at:

Cirrova
hello@cirrova.io